Author: Mario Ivandic

How much does 1 hour of premium support cost if I don’t have a subscription?

Each additional activity which is not part of the regular, i.e. ordinary MyDataKnox support will be charged for at a price of HRK 200 per hour, or the equivalent amount in a foreign currency. This price doesn’t include VAT and the billing unit is 30 minutes. Some examples of activities beyond the scope of normal support include: web application issues, installation and/or script configuration, etc.

Does the premium support service include assistance with my applications?

MyDataKnox doesn’t offer support for specific issues related to applications such as programming, design and website development, unless otherwise agreed upon by the user and MyDataKnox. Even though the premium support service doesn’t include working with your applications, our technical staff will assist you with any issue as much as possible.

What if I use up all the hours included in the premium support service?

Should the included time be exceeded, each additional activity which is not part of the regular, i.e. ordinary MyDataKnox support will be charged for at a price of HRK 200 per hour, or the equivalent amount in a foreign currency. This price doesn’t include VAT and the billing unit is 30 minutes.

What is included in the premium support service?

The premium support service includes:

  • physical hardware management, monitoring and exchange
  • ensured network availability
  • free installation of the cPanel control panel or CentOS Web Panel (hereinafter “Panel”) during the initial server configuration
  • optimisation of the operating system during the initial server configuration
  • free initial security arrangements
  • free transfer of initial accounts from a remote system with the same control panel upon the initial server configuration
  • management of all aspects of the operating system, assistance and resolution of all issues related to the operating system and standard control panel components
  • MyDataKnox support, with the best intentions and within our possibilities, regarding third-party applications that don’t affect the operability of the Panel or the operating system
  • provision of support through a remote system is not supported

Visit our websites for a detailed overview of activities included in the MyDataKnox premium support.

What does the Skype for Business service offer?

Microsoft has developed a special version of Skype for companies in order to enable options which standard Skype users don’t require. Some of the essential options of Skype for Business service are:

  • High video quality
    Enjoy the HD quality of video conversations with the option of face tracking
  • Instant messages for faster communication
    Enables you to communicate with your co-workers through messages, which accelerates the exchange of information. It also enables you to check the availability of your colleagues and subsequently call or leave them a message
  • Easy sharing among colleagues
    Skype for Business enables you to share files, even desktops, so that others can see what you’re doing. You can also share PowerPoint presentations and notes, which can be very useful during video conferences
  • Integration with the Hosted Exchange service
    Skype for Business complements the Hosted Exchange service in such a way that it enables you an overview of your schedule and the schedule of your contacts so that you always know who is available and when
  • Presence and statuses
    Providing information regarding your presence is a quick way for other people to see your availability status. Your presence is automatically defined on the basis of your Outlook calendar or you change it manually. You can define the status of your presence manually so that it displays the details you want others to see. You presence can also include a personal note that will be displayed on your contact list and contact card.
  • Highly secure usage
    Conventional consumer solutions regarding instant messaging can make your business vulnerable to third-party intrusions. Skype for Business offers you high-quality Enterprise protection which safeguards the security of your company
  • Mobile phone and e-mail integration
    Skype for Business can be integrated with other communication channels by enabling you to call Skype users and telephones, thus reducing your telephone expenses. Moreover, you can integrate Skype for Business with Outlook and transfer all your contacts with just a few clicks, send a message to your co-workers and even organize a video conference